FAQ

Our products are only guaranteed when purchased within the professional beauty salon industry including professional salons and Paul Mitchell Schools. Our authorized online distributors of John Paul Mitchell Systems products and tools in select U.S. territories include PaulMitchell.com, Ulta.com, JCPenney.com and Amazon.com. Please note: A salon or professional stylist can receive commission on every John Paul Mitchell Systems purchase made through our website.

To find John Paul Mitchell Systems products at a salon or school location near you, click here.

Please contact the authorized retailer of purchase directly.

To request warranty service, please contact the Warranty Center at 888.522.8622 or pmprotools@paulmitchell.com.

If you purchased the product in a salon, Paul Mitchell School or on PaulMitchell.com, please submit your issue via the Contact Form or call Customer Service directly at 800.793.8790 for assistance.

Your local John Paul Mitchell Systems Distributor can help you get started. To search for a distributor, click here.

Yes, our Paul Mitchell Professional website provides a wealth of information, tools and downloads for salon professionals. To gain instant access, please register here.

Please note: You must sign in to the site or create a profile in order to access the page.

Salon locator listings are an exclusive benefit for members of our John Paul Mitchell Systems Perks program. For details and to apply for the program, click here.

Please note: You must sign in to the site or create a profile in order to access the page.

To learn more about the John Paul Mitchell Systems Perks Program and how to apply, click here.

Please note: You must sign in to the site or create a profile in order to access the page.

For details on Paul Mitchell Schools and how to apply, visit their website.

Yes! Paul Mitchell Schools offer a complete range of guest services, all performed by students who are preparing to become professionals in the cosmetology industry. To locate a school in your area, click here.

No, Paul Mitchell does not own or operate any salons. Paul Mitchell Focus Salons, Platinum Select Salons, Stylist Select locations and any other salons that carry our products are all independently owned and operated.

Please use the email form on our Contact Us page to submit your donation request, making sure to include information about your nonprofit organization and the charitable event.

To request a list of ingredients for any John Paul Mitchell Systems product, please contact Technical Support at 800.793.8790.

Yes, we offer many gluten-free options! When applicable, you will find this information indicated on the details tab of our product pages. To request a complete list of gluten-free products, please contact Technical Support at 800.793.8790.

Never have, never will. We're proud to say that none of our products are tested on animals! In fact, we were the first professional beauty company to announce that we don't conduct or endorse animal testing. To learn more about how we take care of our furry friends, click here.

Our site can help your select the right product based on hair type and desired benefit under SHOP, here. Enlisting the help of a Paul Mitchell professional is the best way to determine which products are best for your hair. Visit your local salon or Paul Mitchell School for recommendations. Please use our Contact Form to submit a question or call Customer Service directly at 1-800-793-8790.

To complete the Neuro tool warranty registration form, please click here.

Every purchase comes with three samples you’ll get to choose at checkout.

Learn about our Brand Ambassador Program here.