FAQ
Have a question? Check out our FAQ below.
If you don't find the answer you're looking for, please use our Contact Form to submit a question or call Customer Service directly at 1-800-793-8790.
I thought John Paul Mitchell Systems products were only sold within the professional beauty salon industry, but I've seen them in drugstores and other mass retail outlets. Are they authorized retailers?
Our products are only guaranteed when purchased within the professional beauty salon industry including professional salons and Paul Mitchell Schools. Our authorized online distributors of John Paul Mitchell Systems products and tools in select U.S. territories include PaulMitchell.com, Ulta.com, JCPenney.com and Amazon.com. Please note: A salon or professional stylist can receive commission on every John Paul Mitchell Systems purchase made through our website.
To find John Paul Mitchell Systems products at a salon or school location near you, click here.
I made a purchase on Ulta.com, JCPenney.com or Amazon.com and need customer service support. Who do I contact?
Please contact the authorized retailer of purchase directly.
Who do I contact regarding warranty service for Paul Mitchell Pro Tools™ and Neuro® Styling Tools?
What do I do if the pump or sprayer on my Paul Mitchell product isn't working properly?
If you purchased the product in a salon, Paul Mitchell School or on PaulMitchell.com, please submit your issue via the Contact Form or call Customer Service directly at 800.793.8790 for assistance.
I'm a professional stylist and I want to carry John Paul Mitchell Systems products in my salon. Who do I contact?
Your local John Paul Mitchell Systems Distributor can help you get started. To search for a distributor, click here.
I'm a hairstylist. Do you have any resources available for professionals?
Yes, our Paul Mitchell Professional website provides a wealth of information, tools and downloads for salon professionals. To gain instant access, please register here.
Please note: You must sign in to the site or create a profile in order to access the page.
How can I add my salon to your salon locator?
Salon locator listings are an exclusive benefit for members of our John Paul Mitchell Systems Perks program. For details and to apply for the program, click here.
Please note: You must sign in to the site or create a profile in order to access the page.
I'm a salon owner and I'd like more information about joining the John Paul Mitchell Systems Perks loyalty program. Where can I get details?
To learn more about the John Paul Mitchell Systems Perks Program and how to apply, click here.
Please note: You must sign in to the site or create a profile in order to access the page.
I'm interested in attending a Paul Mitchell School. How do I get more information?
Do Paul Mitchell Schools offer guest services?
Yes! Paul Mitchell Schools offer a complete range of guest services, all performed by students who are preparing to become professionals in the cosmetology industry. To locate a school in your area, click here.
Does Paul Mitchell own salons?
No, Paul Mitchell does not own or operate any salons. Paul Mitchell Focus Salons, Platinum Select Salons, Stylist Select locations and any other salons that carry our products are all independently owned and operated.
Who do I contact regarding product donations for a charity event?
Please use the email form on our Contact Us page to submit your donation request, making sure to include information about your nonprofit organization and the charitable event.
How do I get a list of ingredients for one of your products?
To request a list of ingredients for any John Paul Mitchell Systems product, please contact Technical Support at 800.793.8790.
Are any John Paul Mitchell Systems products gluten-free?
Yes, we offer many gluten-free options! When applicable, you will find this information indicated on the details tab of our product pages. To request a complete list of gluten-free products, please contact Technical Support at 800.793.8790.
Do you test your products on animals?
Never have, never will. We're proud to say that none of our products are tested on animals! In fact, we were the first professional beauty company to announce that we don't conduct or endorse animal testing. To learn more about how we take care of our furry friends, click here.
How do I know which product is right for my type of hair?
Our site can help your select the right product based on hair type and desired benefit under SHOP, here. Enlisting the help of a Paul Mitchell professional is the best way to determine which products are best for your hair. Visit your local salon or Paul Mitchell School for recommendations. Please use our Contact Form to submit a question or call Customer Service directly at 1-800-793-8790.
I just purchased a Neuro® tool. Where do I register for my 2 year warranty?
To complete the Neuro tool warranty registration form, please click here.
Where can I get free samples?
Every purchase comes with three samples you’ll get to choose at checkout.
How do I partner with John Paul Mitchell Systems as an influencer?
Learn about our Brand Ambassador Program here.
