FAQ

Have a question? Check out our FAQ below.

If you don't find the answer you're looking for, please use our Contact Form to submit a question or call Customer Service directly at 1-800-793-8790.

I thought John Paul Mitchell Systems products were only sold within the professional beauty salon industry, but I've seen them in drugstores and other mass retail outlets. Are they authorized retailers?

I made a purchase on Ulta.com, JCPenney.com or Amazon.com and need customer service support. Who do I contact?

Who do I contact regarding warranty service for Paul Mitchell Pro Tools™ and Neuro® Styling Tools?

What do I do if the pump or sprayer on my Paul Mitchell product isn't working properly?

I'm a professional stylist and I want to carry John Paul Mitchell Systems products in my salon. Who do I contact?

I'm a hairstylist. Do you have any resources available for professionals?

How can I add my salon to your salon locator?

I'm a salon owner and I'd like more information about joining the John Paul Mitchell Systems Perks loyalty program. Where can I get details?

I'm a professional hairstylist and I'm interested in becoming an educator. Where do I get information about Paul Mitchell's National Educator Program?

I'm interested in attending a Paul Mitchell School. How do I get more information?

Do Paul Mitchell Schools offer guest services?

Does Paul Mitchell own salons?

Who do I contact regarding product donations for a charity event?

How do I get a list of ingredients for one of your products?

Are any John Paul Mitchell Systems products gluten-free?

Do you test your products on animals?

How do I know which product is right for my type of hair?

I just purchased a Neuro® tool. Where do I register for my 2 year warranty?

Where can I get free samples?

How do I partner with John Paul Mitchell Systems as an influencer?