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Shipping & Returns

Shipping

John Paul Mitchell Systems (JPMS) online orders ship to the Continental U.S., Alaska, Hawaii and U.S. Territories. Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your package. Please note that we ship from our Los Angeles fulfillment center when selecting the option that best suits your delivery needs during Checkout.

Shipping Methods, Costs, and Delivery Times

FedEx Standard Ground Shipping
5 to 10 business days

FedEx Express Saver
3-5 business days

FedEx 2nd Day Air
3-4 business days

FedEx Priority Overnight
2-3 business days

*Total delivery time includes processing and carrier transit time.

FedEx Standard Ground Shipping
Available for shipments to Continental U.S., Alaska, Hawaii and U.S. Territories. This shipping method is the only shipping method available for shipments to U.S. Territories.

All other shipping methods
Available for shipments to Continental U.S., Alaska and Hawaii addresses only.

The shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

JPMS Processing Time
Orders submitted by 11am PT are typically processed for shipment in 1 to 2 business days.  Orders received after 11am PT are processed the following business day.

Shipping Restrictions
All orders containing Hazardous Materials have restrictions. See below for details.

Hazardous Materials
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.

All orders containing Hazardous Materials must be shipped via Standard Ground Shipping and cannot be shipped via UPS 2nd Day Air or UPS Next Day Air. All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, and the U.S. Territories.

PO/APO/FPO Boxes
We are currently unable to accept orders to be billed or shipped to PO/APO/FPO Boxes. If you have entered these addresses, we will contact you for an alternative address, which may delay your delivery.

International
We are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

FREE Shipping Promotion
Orders qualifying for our everyday FREE shipping promotion are shipped via our Standard Ground Shipping service only. FREE shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, and the U.S. Territories, as well as for oversized packages.

Return Policy

John Paul Mitchell Systems (JPMS) is dedicated to providing you the best customer experience possible. You may return most new, unused and unopened items within 30 days of delivery for a full refund. Only products purchased on JPMS online may be returned for refund.

Time limit on returns:
Products must be returned within 30 days of the delivery date to receive a refund to the payment method used to purchase. A JPMS eGift Card will be issued for returns granted after 30 days of delivery when product is returned to the processing center.

Returning free products/gift with purchase:
You may keep the free gift with purchase that you received as a part of your order.

Gift cards:
Please note: JPMS eGift Cards cannot be returned or exchanged.

Refunding shipping fee:
JPMS will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item).
JPMS does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

Returning your order by mail:
Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:

JPMS Online
Returns Department
20705 Centre Pointe Pkwy
Santa Clarita, CA 91350

* For your protection and to ensure prompt delivery please RETURN PRODUCTS TO JPMS BY GROUND-ONLY SHIPPING METHODS - Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Refund processing time:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you have any questions about returns please Contact Us.