Skip to the content

Back to Home

Frequently Asked Questions

Have a question? Check out our FAQ below. If you don't find the answer you're looking for, please call Customer Service at 1-800-793-8790.

Paul Mitchell products can be purchased at professional salons, Paul Mitchell Schools and through authorized online distributors. To search for a salon or school location near you, click here

Our products are only guaranteed when purchased within the professional beauty salon industry. When you see Paul Mitchell products in drugstores, grocery stores and other mass retailers and e-tailers, we can’t guarantee they’re the real deal. They may be old, stolen, counterfeit, diverted or tampered with. You can help us keep our products where they belong by calling 1-888-398-8884 to report diversion. For more info, click here.

At this time, is the only authorized online retailer for Paul Mitchell products and tools. The site is authorized to sell Paul Mitchell products and tools in select U.S. territories. To find out if you are able to buy a Paul Mitchell product online via Loxa Beauty, visit the product details page on our site and select “check availability.” Please note: A salon or professional stylist will receive commission on every Paul Mitchell purchase made through Loxa Beauty.

Please call Loxa Beauty’s Customer Service Team at 1-855-299-3531 or email

Paul Mitchell Pro Tools and Neuro warranties are handled directly by the manufacturer. To request repairs or replacement tools, please contact the Warranty Center at 1-888-522-8622 or

If you purchased the product in a salon or Paul Mitchell School, please call Customer Service at 1-800-793-8790 for assistance.

Your local John Paul Mitchell Systems Distributor can help you get started with Paul Mitchell. To search for a distributor, click here

Yes, our Paul Mitchell Professional website provides tons of information, tools and downloads for salon professionals. To gain instant access, please register here.

Please note: You must sign in to the site or create a profile in order to access the page.

Salon locator listings are an exclusive benefit for members of our Paul Mitchell Perks program. For details and to apply for the program, click here.

Please note: You must sign in to the site or create a profile in order to access the page.

To learn more about the Paul Mitchell Perks Program and how to apply, click here.

Please note: You must sign in to the site or create a profile in order to access the page.

You can find information about our National Educator Program and how to apply in the Education section of the Paul Mitchell Professional website. To visit the page, click here.

Please note: You must sign in to the site or create a profile in order to access the page.

For details on Paul Mitchell Schools and how to apply, visit their website.

No, Paul Mitchell does not own or operate any salons. Paul Mitchell Focus Salons, Signature Salons, Stylist Select locations and any other salons that carry our products are all independently owned and operated. 

Yes, Paul Mitchell Schools offer a complete range of guest services, all performed by students who are preparing to become professionals in the cosmetology industry. To locate a school in your area, click here.

Please use the email form on our Contact Us page to submit your donation request, making sure to include information about your nonprofit organization and the charitable event. 

To request a list of ingredients for any Paul Mitchell product, please contact Technical Support at 1-800-793-8790.

Yes, Paul Mitchell offers many gluten-free options! When applicable, you will find this information indicated on the details tab of our product pages. To request a complete list of gluten-free products, please contact Technical Support at 1-800-793-8790. 

We're proud to say that none of our products are tested on animals! In fact, we were the first professional beauty company to announce that we don’t conduct or endorse animal testing. To learn more about how we take care of our furry friends, click here.

We attend and host events all over the country and are always in need of hair models! To find model call info for upcoming events in your area, click here.

We travel from coast to coast for various events! To see if we will be in your area, check out our calendar.

Enlisting the help of a Paul Mitchell professional is the best way to determine which products are best for your hair. Visit your local salon for recommendations or ask a Paul Mitchell stylist via our online forum. 

To complete the Neuro warranty registration form, please click here.

Unfortunately, we are unable to offer free samples. If you’re interested in trying our products, please visit a salon or Paul Mitchell School near you.