FAQ

I thought John Paul Mitchell Systems products were only sold within the professional beauty salon industry, but I've seen them in drugstores and other mass retail outlets. Are they authorized retailers?

Our products are only guaranteed when purchased within the professional beauty salon industry including professional salons and Paul Mitchell Schools. Our authorized online distributors of John Paul Mitchell Systems products and tools in select U.S. territories include PaulMitchell.com, Ulta.com, JCPenney.com and Amazon.com. Please note: A salon or professional stylist can receive commission on every John Paul Mitchell Systems purchase made through our website.

I made a purchase on Ulta.com, JCPenney.com, Walmart.com, Target.com, or Amazon.com and need customer service support. Who do I contact?

Please contact the authorized retailer of purchase directly.

Does Paul Mitchell own salons?

No, Paul Mitchell does not own or operate any salons. All salons that carry our products are independently owned and operated.

How do I partner with John Paul Mitchell Systems as an influencer?

Email creators@jpms.com for more information.

How do I get a list of ingredients for one of your products?

To request a list of ingredients for any John Paul Mitchell Systems product, please contact Technical Support at 800.793.8790.

Are any John Paul Mitchell Systems products gluten-free?

Yes, we offer many gluten-free options! When applicable, you will find this information indicated on the details tab of our product pages. To request a complete list of gluten-free products, please contact Technical Support at 800.793.8790.

Do you test your products on animals?

Never have, never will. We're proud to say that none of our products are tested on animals! In fact, we were the first professional beauty company to announce that we don't conduct or endorse animal testing.

How do I find a Paul Mitchell salon or school?

Just use our salon locator.

What do I do if the pump or sprayer on my Paul Mitchell product isn't working properly?

If you purchased the product through a Distributor or on PaulMitchell.com, please submit your issue via the Contact Form.

How do I check on the status of my order? Where can I track my order shipping?

Navigate to My Account>Order History; click on the individual order to see the status of the order and a tracking number.

How do I change or cancel my order?

Please reach out to wecare@paulmitchell.com.

What if my order is damaged or incomplete?

Please reach out to wecare@paulmitchell.com.

What is your return policy?

To learn more about our return policy, please click here.

How do I change my shipping address?

After logging into your account, navigate to your "Address Book."

Who do I contact regarding warranty service for Paul Mitchell Tools and Neuro Styling Tools?

To request warranty service, please contact the Warranty Center at 888.522.8622 or pmprotools@paulmitchell.com.

Is there a way for me to recycle my old hair tool?

For more information on our Tool Recycling Program, please click here.

I'm interested in attending a Paul Mitchell School. How do I get more information?

For details on Paul Mitchell Schools and how to apply, visit their website.

Do Paul Mitchell Schools offer guest services?

Yes! Paul Mitchell Schools offer a complete range of guest services, all performed by students who are preparing to become professionals in the cosmetology industry. To locate a school in your area, click here.

I went to a Paul Mitchell School and am not happy with my service. Who do I contact?

Please contact solutionspecialist@paulmitchell.edu for further assistance.

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