Privacy Policy
JPMS™ Privacy and Cookie Notice (United States)
Thank you for visiting the John Paul Mitchell Systems® website. We have created this policy to provide you with information about how we collect, use, share and protect information from our websites, mobile applications and social media pages (collectively called the "Sites"), from online purchases, or when you otherwise interact with us. This notice applies to consumers and visitors of our Sites.
Your use of the Sites and your other interactions with us constitute your acceptance of this Privacy and Cookie Notice and consent to the practices described.
- INFORMATION COLLECTED
- USE AND SHARING OF INFORMATION
- CUSTOMER RATINGS AND REVIEWS/QUESTIONS AND ANSWERS TERMS OF USE
- YOUR PRIVACY RIGHTS, CHOICE AND ACCESS
- ADVERTISING/TARGETED ADVERTISING; HOW TO OPT-OUT
1. INFORMATION COLLECTED
This section describes the information we collect, including information that you provide to us, information automatically collected and information from third parties. We may combine information that we collect via one method (e.g., a website, our digital advertising) with information that we have collected via another method (e.g., an offline event). We do this to get a more complete view of our consumers, which, in turn, allows us to serve you better and with more customization.
Information You Provide
If you register at a Site; make purchases through a Site or a Paul Mitchell School; join a loyalty program; enter a contest or promotion; social media and blogs; submit a customer service request, consumer survey, photo, video or product review; sign up to receive emails or other offers or communications, we collect and store the information provided. This information includes Personal Information (information that can be used to identify you as an individual) such as your name, social media handle, email, telephone number, home address, and payment information (such as account or credit card number). You may also be asked for demographic information (such as age, product preferences, beauty needs, zip code) or location information.
Automatically Collected Information
Mobile Services/Apps: Certain of our mobile apps offer opt-in, geo-location services and push notifications. Geo-location services provide location-based content and services, such as store locators, local weather, promotional offers and other personalized content. Push notifications can include discounts, reminders or details about local events or promotions. Most mobile devices allow you to turn off location services or push notifications. If you consent to location services, we will collect information about the Wi-Fi routers closest to you and the cell IDs of the towers closest to you to provide location-based content and services.
Mobile Message Service/SMS: By consenting to John Paul Mitchell Systems' SMS/text messaging service, you agree to receive recurring SMS/text messages from (“Mobile Message Service”) and we will collect and use your mobile number to maintain and administer our Mobile Message Service. With your permission, we may send text messages about new products, promotions and other updates including “Checkout Reminders,” and we use webhooks to trigger the Checkout Reminders messaging system. Please review the John Paul Mitchell System Mobile Message Service Terms & Conditions for more information about our Mobile Message Service, including information on how to unsubscribe or update your personal information.
Site Usage Information: JPMS and its third-party service providers may also use a variety of technologies that passively or automatically collect information about how the Sites are accessed and used ("Usage Information"), including but not limited to your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of features or applications on the Sites.
Device Identifiers: JPMS also automatically collects an IP address or other unique identifier information ("Device Identifier") for the computer, mobile device, technology or other device (collectively, "Device") you use to access the Sites or on third party websites that publish our advertising. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier. For mobile devices, a Device Identifier is a unique string of numbers and letters stored on your mobile device that identifies it. We may use a Device Identifier to, among other things, administer the Sites; help diagnose problems with our servers; analyze trends; track users' web page movements; help identify you and your shopping cart; deliver advertising and gather broad demographic information.
Cookies: Like many websites, we use "Cookies," which are data files placed on a web browser when it is used to visit the Sites to facilitate site navigation and to personalize your experience, including tailoring advertisements. Cookies may also be used to associate you with social networking sites like Facebook and Twitter and, if you so choose, enable interaction between your activities on the Sites and your activities on such social networking sites.
In addition, our website uses cookies to help keep track of items you put into your shopping bag, including when you have abandoned your bag and this information is used to determine when to send checkout reminder messages via SMS or email.
If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically not accept any cookies. However, please be aware that some features and services on our Sites may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. To learn more about cookies, please visit http://www.allaboutcookies.org.
Pixels or Web Beacons: We use pixel tags or web beacons, which are transparent graphic images placed on a web page or in an email and indicate that a page or email has been viewed or tell your browser to get content from another server.
Specific Cookie Information
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
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Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Unclassified Cookies
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
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Information From Third Parties
We may receive information from third party partners, such as marketing and demographic data, offline records and information from an advertiser about your experiences or interactions with them. We may combine such third party data with other information we receive from or about you. This excludes SMS text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. USE AND SHARING OF INFORMATION BY JPMS
JPMS and its brands use information collected for a variety of business purposes such as:
- Providing you with tailored content, services, advertisements and offers from our brands;
- Responding to your questions and providing news and updates from our brands, about our products, services, loyalty programs and Schools;
- Providing you with access to features of the JPMS Sites;
- Verifying your identity;
- Fulfilling product purchases;
- Communicating about your account(s) and activities on the Sites;
- Sending notice of changes to a JPMS policy;
- Improving the effectiveness of our Sites, Schools, customer service and product offerings;
- To conduct research and analytics related to our operations;
- Processing applications and transactions;
- Posting your content and consumer reviews on the Sites, our social media pages and related third party sites that retail or feature our brands and products;
- Contacting you about content shared by you about our brands and products.
We will not disclose your Personal Information to third parties outside of JPMS for our own independent marketing or business purposes without your consent unless for the following limited purposes:
Third Parties Providing Services On Our Behalf: We share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners) such as service providers that host or operate our Sites; provide analytics and site usage information; process transactions and payments; fulfill orders or provide customer service; loyalty program administration; redemption; advertisers; sponsors or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance. We may share information with our subsidiaries, sponsors, partners, advertisers or other third parties to provide you with product information and promotional and other offers, to help maintain and operate the Sites or for other reasons related to the operation of our business, including but not limited to the fulfillment of purchases, promotional offers and administering contests. We may also share non-identifying information, such as aggregate statistics or usage information, with third parties.
Your Agreement To Have Your Personal Information Shared: While on JPMS Sites, you may have the opportunity to opt-in to receive information and/or marketing offers from someone else, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook or Twitter. If you agree to have your Personal Information shared with a third party, your Personal Information will be disclosed to the third party and will be subject to the privacy policy and business practices of that third party.
Your Agreement To Have Your Content, Ratings and Reviews Shared: Your submissions are helpful to many parties including other consumers, retailers and manufacturers. Overall, they help improve the quality of the shopping experience, products and services. Anything you submit to our Sites may be used for advertising purposes, social media pages and posted to related, third party websites that retail or feature our brands and products, including other websites in the John Paul Mitchell Systems network, in addition to the website that you originally submitted. Accordingly, please do not post anything that you do not want to share with the general public (for example, financial information, social security number, etc.). Thanks for your contribution!
Business Transfers: We may share information with other entities and affiliates of JPMS. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the Sites, Personal Information, Usage Information and any other information that we have collected may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
Legal Disclosure: JPMS may transfer and disclose information, including your Personal Information, Usage Information and Device Identifier, (including IP address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Sites or the public.
3. CUSTOMER RATINGS AND REVIEWS/QUESTIONS AND ANSWERS TERMS OF USE
These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by John Paul Mitchell Systems (the "CRR Service").
By submitting any content to John Paul Mitchell Systems, you guarantee that:
- You are the sole author and owner of the intellectual property rights in the content;
- All "moral rights" that you may have in such content have been voluntarily waived by you;
- All content that you post is accurate;
- You are at least 18 years old;
- Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
- You further agree that you may not submit any content:
- That is known by you to be false, inaccurate or misleading;
- That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
- That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- For which you were compensated or granted any consideration by any unapproved third party;
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- That contains any computer viruses, worms or other potentially damaging computer programs or files.
- You agree to indemnify and hold John Paul Mitchell Systems (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant John Paul Mitchell Systems a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at John Paul Mitchell Systems' sole discretion. John Paul Mitchell Systems reserves the right to change, condense, withhold publication, remove or delete any content on John Paul Mitchell Systems' website that John Paul Mitchell Systems deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. John Paul Mitchell Systems does not guarantee that you will have any recourse through John Paul Mitchell Systems to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, John Paul Mitchell Systems reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not John Paul Mitchell Systems, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of John Paul Mitchell Systems, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
4. YOUR PRIVACY RIGHTS, CHOICE AND ACCESS.
You may change your preferences and unsubscribe from email services from our brands by: (i) modifying your registered user information on the Sites; (ii) sending us an email by clicking here; or (iii) following the unsubscribe instructions in the communication that you receive.
You may opt-out of our Mobile Message Service/SMS Text Messaging at any time. Text the single keyword command STOP to 1-855-954-5729 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other John Paul Mitchell Systems mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 1-855-954-5729 or email wecare@paulmitchell.com.
You may at any time opt out from push notifications and allowing JPMS to access location data by adjusting the permissions in your mobile device. You can stop all further collection of information by our mobile applications by uninstalling the mobile application. Please note that if you uninstall the mobile application from your mobile device, the unique identifier associated with your mobile device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Sites. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
We will retain your Personal Information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. If you wish to cancel your account or request that we no longer use your Personal Information to provide you services, contact us here. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.
5. ADVERTISING/TARGETED ADVERTISING; HOW TO OPT-OUT
JPMS licenses technology to serve advertisements on its own Sites and within its content as that content is served across the Internet. In addition, JPMS may use third parties to serve advertisements on the Sites and around the web, measure the performance of the Sites and the viewing of our content and provide analytics services. These ad network providers, advertisers, sponsors and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your Device and they may otherwise collect or have access to information about you, including Usage Information. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the Sites and other websites or based on location data, from your Device. We may use a variety of companies to serve advertisements.
If you prefer to not receive targeted advertising, you can opt out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt-Out Page. Options are Device-specific, so if you use multiple Devices, you may need to opt out on each one. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.
John Paul Mitchell Systems
20705 Centre Pointe Parkway
Santa Clarita, CA 91350