Warranty Request

Please follow the instructions below to start your warranty claim process. Once your information has been submitted, our customer service team will reach out to you to proceed.

Please note: Limited 12-month warranty applies from the date of purchase. You must register your tool within 30 days of the purchase date, if purchased in a salon or store, or of the date of receipt, if purchased online, and have proof of purchase to receive an additional year of coverage. Warranty does not cover lost, stolen, altered or misused items.

You will be charged a shipping and handling fee if your request is made:

Between 3 - 12 months
(not registered)

$14.00

Between 12 - 24 months
(not registered)

$35.00

Between 12 - 24 months
(registered)

$14.00

Please note:

There is no shipping and handling fee if your request is made within 3 months of purchase.
There is no warranty beyond 24 months of purchase.

Warranty Information

The warranty covers tools within the U.S. (Alaska, Hawaii, Puerto Rico, and Continental U.S.) and Canada only, and is valid only when purchased from an authorized Paul Mitchell salon, distributor, or retailer, NOT from a drugstore, supermarket, or other unauthorized source. The warranty covers the appliance against defects in material or workmanship for 12 months (or 24 months, if registered) from the date of purchase (if purchased in store or at a salon) or delivery (if purchased online).

Exchange of defective appliance is at John Paul Mitchell Systems' discretion. If your appliance fails to operate properly, consumers can return the appliance to the salon or authorized retailer where it was purchased (terms and conditions may vary depending on salon/authorized retailer's individual exchange or return policy), and stylists can return it to their distributor, making sure to present proof of purchase.

Note: Proof of purchase is required for all warranty claims. Shipping and handling charges may apply.

Warranty replacement of Limited-Edition appliances is subject to availability; appliances may be replaced with a similar or equal product. Repair or servicing of defective appliances is not offered.

This Warranty Does Not Cover:

Damage due to any modifications to the appliance.
Normal wear and tear, which includes but is not limited to housing scratches, and shorts or cuts in the power supply cord or plug.
Damage due to misuse and abuse such as dropping, wrong voltage supply, and neglecting safety precautions.
Tampering, such as repair or attempted repair.
Neglect or lack of proper maintenance. Please reference Maintenance Instructions.
Damage to cord. Please do not wrap the cord around the appliance, as it can result in cord damage.

PLEASE BE ADVISED THAT IMPROPER USE OR MAINTENANCE OF YOUR APPLIANCE CAN RESULT IN DAMAGE TO PROPERTY OR PERSONAL INJURY, INCLUDING GREAT BODILY HARM. IT IS IMPORTANT TO FOLLOW THE INSTRUCTIONS. FAILURE TO DO SO CAN VOID THIS WARRANTY.

ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE 12-MONTH (OR 24 MONTHS, IF REGISTERED) DURATION OF THIS WRITTEN LIMITED WARRANTY.

IN NO EVENT SHALL JOHN PAUL MITCHELL SYSTEMS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, WHATSOEVER.

This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state both in the U.S. and Canada.