So, I bought this tool about 3 weeks ago after my 12 year old 1.25" Pro Tools Straightener finally gave up. I love the PM styling tools because they last; to me its a great investment so I don't mind the money.
Anyhow, I researched a read tons of reviews on this iron for a week before purchasing. The most common issue I found in other reviews was hair being snagged. Yes that will happen, but ONLY if you are using too large of a section of hair for straightening. If you stay to an inch or less per section, it DOSEN'T snag. I love how fast this heats up and stays hot, and I love how quickly I can straighten my hair now. I usually do not have to do more than 1 pass through my hair; depending on the heat setting I use. I keep it at 400. Would highly recommend this flat iron.