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Terms + Conditions

Effective Date: January 1, 2023
Last Updated on: May 20, 2025

These Terms and Conditions ("Terms") govern your rights and obligations regarding the use of our website and any and all related products and services, including on the Internet at https://www.paulmitchell.com or https://johnpaulpet.com (the "JPMS Services," "our Services" or "our Website"). These Terms constitute a fully binding agreement between you and John Paul Mitchell System and its affiliates, parents, subsidiaries and each of their respective trustees, directors, officers, shareholders, members, employees, advisors, representatives, subcontractors, consultants, attorneys, agents, suppliers, distributors, licensees and/or licensors or anyone acting on their behalf ("JPMS" or "we," "us" or "our"). It is therefore recommended that you carefully read these Terms.

PLEASE READ THIS DOCUMENT CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING WAIVING YOUR RIGHT TO FILE A LAWSUIT IN COURT OR TO PURSUE CLAIMS IN A CLASS, GROUP OR REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL OR AS A THIRD PARTY. YOU MAY OPT OUT OF THE ARBITRATION AGREEMENT BY FOLLOWING THE INSTRUCTIONS BELOW IN SECTION 17.

BY CREATING AN ACCOUNT, OR PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH JOHN PAUL MITCHELL SYSTEM OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

Any changes to the Terms will be in effect as of the "Last Updated on" referenced on the Website. We and its suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this Website. You may use, download, copy, publish, transmit or otherwise make available by any other means for your own personal, non-commercial use only. Any other use or reproduction of the material or content is strictly prohibited.

You should review these Terms prior to purchasing any product or services that are available through this Website. Your continued use of this Website after the "Last Updated on" will constitute your acceptance of and agreement to such changes.

You should also carefully review our Privacy Policy before placing an order for products or services through this Website (see Section 12).

1. Order Acceptance and Cancellation.

You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. You will have an opportunity to check and correct any input errors in your order up until the moment you submit your order by clicking the "Place your order" button. After submitting an order to us we will give you an order reference number and details of the products you have ordered. Please note that this information is an acknowledgement, not acceptance of your order. Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an email to confirm payment has been received. We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know. When deciding whether or not to accept your order we or our payment processing partner may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorized for any reason and may invite you to pay by another method.

2. Prices and Payment Terms.

(a) All prices and charges on this Website are shown in US Dollars. All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

(b) We may offer from time to time promotions on the Website that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

(c) Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. Please check payment methods here to see more information on accepted cards and payment options. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.

3. Paul Mitchell E-Gift Cards.

For some products available on our Website you can pay using Paul Mitchell E-Gift Cards. For more information on how to use Paul Mitchell E-Gift Cards please see Gift Card Terms of Service here.

4. Refer-a-Friend + Pro Rewards program.

(a) JPMS is offering you the opportunity to refer friends via a referral program. For more information about the referral program please see Refer-a-Friend Terms and conditions here.

(b) JPMS has recently launched its new Pro Rewards program that gives you some benefits related to the advanced education, salon business solutions, equipment, backbar products and samples, top brand merchandise, travel and exclusive experiences. For more information about the rewards program please see the program's page here.

5. Shipments; Delivery; Title and Risk of Loss.

(a) We will arrange for shipment of the products to you. Please see Shipping and Returns policy here.

(b) Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, or in the unlikely event that a product arrives damaged or faulty, please contact us at wecare@paulmitchell.com.

6. Returns and Refunds.

Please see Shipping and Returns policy here.

7. Warranty and Disclaimers.

YOU USE THE JPMS SERVICES AT YOUR SOLE RISK. THE WEBSITE, INCLUDING ALL CONTENT, SOFTWARE, WEBSITE, FUNCTIONS AND MATERIALS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES WITH RESPECT TO ANY UPTIME OR UNINTERRUPTED ACCESS, THE AVAILABILITY, ACCURACY OR USEFULNESS OF ANY CONTENT, OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FEATURES, QUALITY, COMPATIBILITY, PERFORMANCE, SECURITY OR ACCURACY. WE DO NOT WARRANT THE WEBSITE AND/OR ANY CONTENT WILL BE TIMELY, SECURE, UNINTERRUPTED, OR OPERATED FREE OF DELAYS IN TRANSMISSION, FAILURE IN PERFORMANCE, COMPUTER VIRUSES, INACCURACIES, ERRORS OR DEFECTS. WE ALSO ASSUME NO RESPONSIBILITY, AND SHALL NOT BE LIABLE, FOR ANY DAMAGES TO OR VIRUS(ES) THAT MAY INFECT YOUR COMPUTER EQUIPMENT, CELLULAR/MOBILE PHONE OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, BROWSING, OR USE OF THE JPMS SERVICES. YOU ARE SOLELY RESPONSIBLE FOR IMPLEMENTING SUFFICIENT SAFEGUARD PROCEDURES AND VIRUS CHECKS (INCLUDING ANTI-VIRUS, REGULAR SYSTEM UPGRADES AND OTHER SECURITY CHECKS AND MEASURES) TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR THE ACCURACY AND SECURITY OF DATA INPUT AND OUTPUT. NO ADVICE, RESULTS OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE JPMS SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE REMEDY AGAINST JPMS FOR ANY PROBLEMS OR DISSATISFACTION WITH THE JPMS SERVICES IS TO DISCONTINUE ALL USE OF JPMS SERVICES.

8. Limitation of Liability.

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR WEBSITE. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).

NOTWITHSTANDING THE FOREGOING, THESE DISCLAIMERS AND LIMITATIONS OF LIABILITY DO NOT EXCLUDE ANY PRODUCT LIABILITY CLAIMS, STATUTORY CONSUMER RIGHTS, DAMAGES ASSOCIATED WITH PERSONAL INJURY OR RESULTING FROM COMPANY INTENTIONAL MISCONDUCT, RECKLESSNESS, FRAUD, OR GROSS NEGLIGENCE.

SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

9. Website access rules.

You represent and warrant that you will not use our Website to:

  • Violate any law (including without limitation laws related to torts, contracts, export controls, patents, trademarks, trade secrets, copyrights, defamation, obscenity, rights of publicity, or other rights) or encourage or provide instructions to anyone else/ other(s) to do so;
  • Act in a manner that negatively affects other users' ability to use the Website;
  • Misrepresent any fact (including without limitation your identity);
  • Post any software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, including by engaging in any denial of service attack or similar conduct;
  • Exceed your authorized access to any portion of the Website;
  • Modify without written permission from JPMS any part of the Website;
  • Obtain or attempt to access or otherwise obtain any content or information through any means not intentionally made available or provided for through the Website;
  • Exploit errors in design and/or features which are not documented and/or bugs to gain access that would otherwise not be available;
  • Use any robot, spider, scraper, or other automated means to access the Website for any purpose;
  • Take any action that imposes, or may impose an unreasonable or disproportionately large load on our infrastructure; and/or
  • Interfere or attempt to interfere with the proper working of or activities conducted on the Website, or bypass any measures we may use to prevent or restrict access to the JPMS Services.

You agree to use the Website solely for private and personal purposes. When you access or use it, including when you submit any content to be shared through the Website, you further warrant and represent that you will not engage in any of the following activities, some of which may also expose you to civil and/or criminal liability:

  • hack, attack, copy or alter any content or obtain or attempt to gain unauthorized access to the Website or any part thereof through any means, including through means not intentionally made publicly available or provided through the Website;
  • engage in any automatic or unauthorized means of accessing, logging-in or registering in connection with Website;
  • use the Website in any manner that could interrupt, damage, disable, overburden and/or impair the Website or interfere with any other user's use and enjoyment of the Website, including sending chain letters, pyramid schemes, spam, mass unsolicited messages or "flooding" servers;
  • engage in spamming, flooding, harvesting of email addresses or other personally identifiable information, spidering, "database scraping," or any other activity whose purpose is to obtain lists of users, their personally identifiable information and/or any other information we maintain about users of the Website;
  • remove, obscure or change any copyright, trademark, hyperlink or other proprietary rights notices contained in or on the Website or any part thereof;
  • use the Website in violation of our intellectual property (including but not limited to copyrights and trademarks) or other proprietary or legal rights or those of any third party;
  • use the Website to violate the security of any computer network or transfer or store illegal material;
  • use the Website in violation of any applicable law;
  • use false information or impersonate any person or entity or misrepresent your affiliation with any other person or entity, whether actual or fictitious, including any user or any person or entity otherwise affiliated with JPMS.

By submitting any content, you guarantee that:

  • You are the sole author and owner of the intellectual property rights in the content;
  • All "moral rights" that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 18 years old;
  • Use of the content you supply does not violate these Terms and will not cause injury to any person or entity.

You further agree that you may not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any unapproved third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.
  • You agree to indemnify and hold JPMS (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant JPMS a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at JPMS sole discretion. JPMS reserves the right to change, condense, withhold publication, remove or delete any content on website that JPMS deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms. JPMS does not guarantee that you will have any recourse through JPMS to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, JPMS reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not JPMS, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of JPMS, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

10. Intellectual Property Rights and License.

(a) JPMS is the exclusive owner or licensee of all the content and materials in connection with our Website, including but not limited to any software and our Website itself, and of all related intellectual property rights therein, including, but not limited to, all copyrights, moral rights, trademark and patent rights (the "IP"). Our content includes, but is not limited to, all features, functions, services, software, algorithms, designs, objects, documentation, know-how, code, data, art, graphics, animation, photographs, images, text, music, sound effects, audio and/or audio-visual elements, downloadable materials, look-and-feel, design, layout, organization, presentation, user interface, navigation and stylistic convention of our Website.

(b) All trademarks, trade names, logos and service-marks (collectively, the "Marks") related to our intellectual property are our exclusive property. Unauthorized use of any of the Marks or of any word, term, name or symbol that is likely to cause confusion or mistake with respect to the user's connection or association with JPMS, or sponsorship of the user's products or services, or that is likely to dilute any of our Marks is strictly prohibited by law. All third party trade names, trademarks, logos and service marks, if any, that display in or on our Website are the property of their respective owners.

(c) You do not acquire any ownership interest in any IP or the Marks by accessing, browsing or otherwise using the JPMS Services. You may not use, reproduce, copy, modify, distribute, transmit, display, perform, publish or otherwise exploit, through any means or media, any of our IP or Marks.

(d) We may prevent unauthorized use of the JPMS Services via technological means designed to protect our products and services. You agree not to circumvent or attempt to circumvent these means. You agree that any attempted or actual circumvention or otherwise unauthorized use by you or anyone on your behalf will result, at minimum, in the termination of all your rights under these Terms and to our products and services.

(e) On condition of your acceptance of these Terms, we grant you a non-exclusive, limited, non-transferrable, non-sub-licensable, freely revocable license to use the JPMS Services for your personal, non-commercial use only. JPMS reserves all rights not expressly granted herein. We also reserve the right to terminate at any time your license to use the JPMS Services for any reason.

11. Goods Not for Resale or Export.

You represent and warrant that you are buying products or services from the Website for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within the U.S.

12. Privacy.

Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Website.

13. Force Majeure.

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

14. Governing Law and Jurisdiction.

All matters and all claims or causes of action (whether sounding in contract, tort, any statutory cause of action, or any other legal theory) that may be based upon, arise out of, or relate to these terms, the use of our Services or products, your and our rights and responsibilities, and all other disputes between the parties are governed by, and should be enforced in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of California.

15. CLASS ACTION WAIVER AND REPRESENTATIVE-TYPE ACTION WAIVER.

TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER YOU NOR WE SHALL BE ENTITLED TO PARTICIPATE IN ANY PAST, PENDING, OR FUTURE CLASS OR OTHER REPRESENTATIVE-TYPE ACTIONS, TO CONSOLIDATE, TO JOIN OR COORDINATE DISPUTES BY OR AGAINST OTHER INDIVIDUALS OR ENTITIES, OR TO PARTICIPATE IN OR LITIGATE ANY DISPUTE IN A REPRESENTATIVE CAPACITY, INCLUDING AS A REPRESENTATIVE MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY, OR OTHERWISE SEEK TO RECOVER FOR LOSSES INCURRED BY A THIRD PARTY IN ANY ACTION PURSUANT TO ANY STATUTE THAT ALLOWS RECOVERY ON BEHALF OF, FOR THE BENEFIT OF, OR OF AMOUNTS LOST OR SPENT BY OTHER INDIVIDUALS. YOU AND WE ARE EACH EXPRESSLY AND UNCONDITIONALLY WAIVING SUCH RESPECTIVE RIGHTS.

If the court or arbitrator finds this class action and representative-type action waiver illegal or unenforceable, any claim or dispute will therefore be resolved by Los Angeles Superior Court or the United States District Court for the Central District of California, to which the Parties hereby consent to personal and subject matter jurisdiction.

16. Dispute Resolution and Binding Arbitration.

(a) Binding Arbitration for Arbitration Disputes. Any Dispute, claim or controversy that JPMS may have against you or that a you might have against JPMS, and any dispute, claim or controversy arising out of or relating to JPMS Services, your us of JPMS Services, these Terms, or the validity thereof, including the determination of the scope or applicability of these rules to arbitrate, and that is not otherwise subject to JPMS's final, binding authority or otherwise subject to arbitration under separate written agreements entered into with JPMS ("Dispute") shall be subject to BINDING ARBITRATION AND CLASS ACTION AND REPRESENTATION-TYPE WAIVER provisions regardless of whether the Dispute is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, and negligence), or any other legal or equitable theory. Subject to the exceptions below, you and we understand that there is no judge or jury in arbitration and that court review of an arbitration award is limited. The parties waive their rights to a jury trial and to have any Dispute resolved in court. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.

(b) Informal Dispute Resolution & Notice. We agree that in the event of any Dispute, JPMS and you shall first attempt to resolve any such Dispute informally for a period no less than sixty (60) calendar days before initiating arbitration proceedings ("Informal Dispute Resolution"). The informal Dispute resolution process shall be deemed to have begun upon the receipt of written notice from one party to the other ("Notice of Dispute"). The Notice of Dispute must include: (a) the full name and contact information of the complainant, including your IP address(es) and your mailing address, and (b) a detailed description of the claim or Dispute, including dates, (c) the specific damages or other remedy or remedies that the complainant is seeking. If JPMS has a dispute with you, we must first send a Notice of Dispute detailing the Dispute and sending it to you to the address we have on file for you (whether physical or electronic), or, if we do not have an address, via in-app notice. If you have a dispute with us, you must first send a Notice of Dispute detaining the Dispute and sending it to us at:

John Paul Mitchell Systems
20705 Centre Pointe Pkwy
Santa Clarita, California 91350
Attn: Legal Department

(c) Arbitration Procedures.

(i) If a Dispute cannot be resolved informally through negotiations, then either party may initiate binding arbitration. The arbitration will be administered by a single arbitrator by JAMS in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the "JAMS Rules") effective as of the date of the Notice of Dispute, the current version of which are available at the JAMS website, http://www.jamsadr.com/rules-streamlined-arbitration, as modified by these Terms. If, for any reason, JAMS is unable to provide the arbitration, then except as otherwise stated below, you or we may file the Dispute with any national arbitration company that handles consumer arbitrations following procedures that are substantially similar to the JAMS Rules.

(ii) Unless contrary to the JAMS Rules, arbitration hearings may be conducted by videoconference unless the arbitrator believes an in-person hearing is necessary. In such instances, the location of an arbitration hearing will be decided pursuant to the JAMS Rules. In an arbitration, the arbitrator shall allow dispositive motions.

(iii) You and JPMS agree to submit to Los Angeles Superior Court or the United States District Court for the Central District of California, to which the Parties hereby consent to personal and subject matter jurisdiction in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

(iv) To the greatest and broadest extent allowed by law, the arbitrator shall determine the scope, validity, interpretation and enforceability of this arbitration agreement, including whether a Dispute is subject to arbitration. The arbitration shall be governed by the Federal Arbitration Act.

(v) Notwithstanding anything to the contrary herein, if the arbitrator may not legally adjudicate or award a particular legal or equitable claim or remedy, such claim or remedy shall be stayed until all other claims and remedies are final and the arbitration completed, after which the federal or state court may adjudicate the remaining claim or remedy. In doing so, the federal or state court is bound under the principles of claim or issue preclusion by the decision of the arbitrator.

(vi) Unless limited by the applicable arbitration rules, you will remain responsible for any additional costs you incur during the arbitration, including, but not limited to, attorney fees and expert witness expenses.

(d) Exception - Mass Arbitration. For mass arbitrations (which are defined as 25 or more similar demands for arbitration filed against the same party or related parties by individual claimants represented by either the same law firm or law firms acting in coordination), the JAMS Mass Arbitration Procedures and Guidelines ("JAMS Mass Arbitration Rules") shall apply. In such proceedings, the parties agree that, notwithstanding any other provisions of this Agreement, the Process Administrator (as described in the JAMS Mass Arbitration Rules) and the arbitrators shall have the authority to implement the procedures set forth in the JAMS Mass Arbitration Rules, including the authority to batch together individual arbitration demands into a single coordinated proceeding. All provisions of this Section 16 that are not in conflict with the JAMS Mass Arbitration Rules shall continue to apply. If this specific provision is found to be unenforceable, then the Dispute shall be litigated in Los Angeles Superior Court or the United States District Court for the Central District of California.

(e) Exception - Litigation of Intellectual Property Claims and Small Claims Court Claims. Notwithstanding the foregoing, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, CFAA, or other intellectual property rights (an "Intellectual Property Action"), and each party reserves the right to bring an action in any court of competent jurisdiction to stop and/or seek compensation for the intentional or willful misuse or abuse of their intellectual property. Either party may also seek relief in a small claims court for any individual disputes or claims within the scope of that court's jurisdiction. If an arbitration is filed, before the arbitrator is formally appointed, either party can send written notice to the opposing party and the arbitration provider that it wants the case decided by a small claims court, after which the arbitration provider shall lose jurisdiction and close the case. Such claims are subject to the jurisdiction of in Los Angeles Superior Court or the United States District Court for the Central District of California.

(f) Severability. If any provision of this arbitration agreement is deemed to be invalid, unenforceable or illegal, then such provision shall be severed (and, to the extent permitted by law, considered modified so that it is valid and enforceable) and the balance of this arbitration agreement shall remain in effect.

17. 30-DAY OPT-OUT RIGHT.

You may elect to opt out (exclude yourself) from the final, binding arbitration procedure specified in these Terms by doing the following. Within 30 calendar days after the date you first accept the Terms, you must send aa email to us at: wecare@paulmitchell.com that specifies (1) your name, (2) your IP address(es), (3) your mailing address, and (4) your request to be excluded from the final, binding arbitration procedure specified in these Terms. The email must include "ATTN: Legal Dept - Arbitration Opt-Out Request" in the subject line. All other Terms shall continue to apply to you and your account, including the requirement to participate in pre-dispute mediation. Your request to be excluded will only be effective and enforceable if you can prove the request was sent within the applicable 30-day deadline.

18. Notice for California Users.

Under California Civil Code Section 1789.3, users of our Services residing in the State of California are entitled to the following specific consumer rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at 916.445.1254 or 800.952.5210.

19. California Transparency in Supply Chain Act Disclosure.

On January 1, 2012, the California Transparency in Supply Chain Act went into effect in California. This act requires retail sellers and manufacturers doing business in California to disclose the efforts made to ensure its supply chains are free from slavery and human trafficking in effort to eradicate slavery and human trafficking from product supply chains. We are committed to being responsible in its global business practices and takes steps with its product suppliers to ensure compliance with JPMS's standards of conduct as set forth in the JPMS Supplier Code of Conduct.

20. Assignment.

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 19 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

21. No Waivers.

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of JPMS.

22. No Third-Party Beneficiaries.

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

23. Notices.

(a) To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

(b) To Us. To give us notice under these Terms, you must contact us by sending a written notice via personal delivery, overnight courier, or registered or certified mail to the following address: John Paul Mitchell Systems, 20705 Centre Pointe Pkwy, Santa Clarita, California 91350, Attn: Legal Department. We may update address or email address for notices to us by posting a notice on the Website. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.

24. Severability.

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

25. Entire Agreement.

Our order confirmation, these Terms, our Returns and Refunds Policy and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

26. Mobile Terms of Service.

Last updated: Dec. 8, 2023

The John Paul Mitchell Systems mobile message service (the "Service") is operated by John Paul Mitchell Systems ("John Paul Mitchell Systems", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to John Paul Mitchell Systems's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of John Paul Mitchell Systems through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with John Paul Mitchell Systems. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18559545729 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other John Paul Mitchell Systems mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18559545729 or email wecare@paulmitchell.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.